Typical Tasks
Answer questions about product features and benefits.
Distribute product samples or literature that details products or services.
Explain products or services and prices and demonstrate use of products.
Order or purchase supplies.
Deliver merchandise and collect payment.
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Integrity
Initiative
Dependability
Independence
Persistence
Cooperation
What key skills are needed for this job?
Persuasion
Speaking
Social Perceptiveness
Service Orientation
Active Listening
Coordination
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Selling or Influencing Others
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
