Typical Tasks
Describe tour points of interest to group members, and respond to questions.
Provide directions and other pertinent information to visitors.
Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.
Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as industrial establishments, public buildings, or art galleries.
Conduct educational activities for school children.
A day in the life
What kind of work is this?
Social
Working with people
Enterprising
Business based Work
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Self-Control
Adaptability/Flexibility
Cooperation
Concern for Others
Dependability
Attention to Detail
What key skills are needed for this job?
Speaking
Social Perceptiveness
Active Listening
Service Orientation
Coordination
Time Management
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
History and Archeology
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Common Activities
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
