Typical Tasks
Record guest comments or complaints, referring customers to managers as necessary.
Greet, register, and assign rooms to guests of hotels or motels.
Make and confirm reservations.
Contact housekeeping or maintenance staff when guests report problems.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Social
Working with people
Enterprising
Business based Work
What personality traits do you need to succeed?
Dependability
Attention to Detail
Concern for Others
Self-Control
Integrity
Stress Tolerance
What key skills are needed for this job?
Speaking
Social Perceptiveness
Service Orientation
Active Listening
Coordination
Complex Problem Solving
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
