Typical Tasks
Examine employee files to answer inquiries and provide information for personnel actions.
Explain company personnel policies, benefits, and procedures to employees or job applicants.
Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
Gather personnel records from other departments or employees.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Enterprising
Business based Work
Social
Working with people
What personality traits do you need to succeed?
Attention to Detail
Cooperation
Dependability
Integrity
Concern for Others
Adaptability/Flexibility
What key skills are needed for this job?
Reading Comprehension
Active Listening
Speaking
Writing
Critical Thinking
Monitoring
Expected Knowledge
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Common Activities
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
