Typical Tasks
Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Learn material and pass required tests for certification.
Question callers to determine their locations and the nature of their problems to determine type of response needed.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
Social
Working with people
What personality traits do you need to succeed?
Self-Control
Stress Tolerance
Integrity
Attention to Detail
Dependability
Cooperation
What key skills are needed for this job?
Active Listening
Speaking
Social Perceptiveness
Coordination
Service Orientation
Critical Thinking
Expected Knowledge
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
