Typical Tasks
Respond to customer inquiries or complaints.
Check spa equipment to ensure proper functioning.
Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
Maintain client databases.
Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people
What personality traits do you need to succeed?
Integrity
Dependability
Cooperation
Concern for Others
Initiative
Stress Tolerance
What key skills are needed for this job?
Speaking
Monitoring
Coordination
Service Orientation
Social Perceptiveness
Critical Thinking
Expected Knowledge
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Common Activities
Monitoring Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
