Typical Tasks
Record and maintain information on clients, vendors, and travel packages.
Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
Collect payment for transportation and accommodations from customer.
Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people
What personality traits do you need to succeed?
Attention to Detail
Integrity
Dependability
Self-Control
Achievement/Effort
Cooperation
What key skills are needed for this job?
Active Listening
Service Orientation
Speaking
Reading Comprehension
Social Perceptiveness
Persuasion
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
