Typical Tasks
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Recommend products to customers, based on customers' needs and interests.
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Analytical Thinking
Initiative
Dependability
Adaptability/Flexibility
Stress Tolerance
Attention to Detail
What key skills are needed for this job?
Active Listening
Speaking
Persuasion
Social Perceptiveness
Negotiation
Critical Thinking
Expected Knowledge
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Selling or Influencing Others
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
